Frequently Asked Questions
Everything you need to know about our outdoor gear, shipping, and returns.
What is the Eddie Bauer Lifetime Guarantee?
Our products are built to last. If you are not satisfied with your purchase, you can return it for a full refund or exchange within one year with proof of purchase. After one year, we will replace items that have a manufacturing defect.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number. You can also view your order status by logging into your account on our website and visiting the 'Order History' section.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout based on the destination and weight of your package.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer digital payment options such as PayPal, Apple Pay, and Eddie Bauer Gift Cards.
How do I determine my correct size?
We provide a comprehensive size chart on every product page. This includes measurements for Regular, Tall, and Petite fits to ensure you find the perfect match for your outdoor adventures.
Can I return an item purchased online to a physical store?
Yes, most items purchased on our website can be returned to any Eddie Bauer retail or outlet store. Please bring your original packing slip or order confirmation email to facilitate the process.